At HomeHaven UK, we pour the same care into delivering your boho-chic home treasures as we do in hand-selecting each piece for our collections. Whether you’re awaiting one of our signature 100x150cm rugs or artisanal bathroom accessories, we want your experience to be as seamless as the textures in our bedding collections.
Shipping Information
Order Processing
Our Cambridge team carefully prepares each order within 1-2 business days of purchase. You’ll receive a confirmation email with tracking information once your handcrafted items begin their journey to your home sanctuary.
Shipping Options
Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes full tracking
Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Tracking available
Please note: Delivery times may vary slightly during peak periods. We currently ship worldwide except to Asia and certain remote areas.
Our Returns Promise
We understand that sometimes a piece might not fit your vision perfectly. That’s why we offer a 15-day return window from the date of delivery for most items in their original condition (tags attached and unused).
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Opened candles & diffusers (including items from our Boho Soul collection)
- Used bath & pedestal mats
- Unsealed cookware items
Simple Returns Process
Step 1: Initiate Your Return
Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary details.
Step 2: Wait for Authorization
Our Cambridge team will respond within 2 business days with return instructions – as promptly as we dispatch your bistro sets and children’s furniture.
Step 3: Package Securely
Return items in original packaging, wrapped with the same care we use for fragile bathroom accessories and clocks.
Step 4: Ship Your Return
Send to our Cambridge address using a tracked service. Returns are at customer’s expense unless the item is faulty.
Exchange Process
Want to exchange your 60x110cm rug for a different design? Follow the returns process above, clearly stating your preferred exchange item from our current collections. We’ll process your exchange once we receive the original item.
Refund Information
Refund Timeline
Once we receive and inspect your return:
- Credit Card/PayPal: Refunds processed within 5 business days, appearing in 3-5 additional business days – as reliably as our DHL deliveries.
- Original Payment Method: Refunds will go back to your original payment method (Visa, MasterCard, JCB, or PayPal).
Please note: Original shipping fees are non-refundable unless the return is due to our error.
International Returns
For our global customers (excluding Asia and remote areas):
- Include all customs documentation marked “RETURNED GOODS”
- Original shipping fees and customs charges cannot be refunded
- Return shipping costs are the customer’s responsibility
Returns Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear HomeHaven UK Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Details:
– Item(s) to return: [Product Name, e.g., “Boho Soul 100x150cm Rug”]
– Reason for return: [Please specify]
– Preferred resolution: [Refund / Exchange for (specific product)]
I understand I am responsible for return shipping unless the item is faulty.
My original order was shipped to:
[Your Name]
[Your Address]
[Your Email]
[Your Phone Number – optional]
Please advise next steps at your earliest convenience.
With warm regards,
[Your Name]
Need Help?
Should you have any questions about returning your bathroom furniture or children’s storage solutions, our Cambridge team is here to help at [email protected].
We appreciate your trust in HomeHaven UK as you create your perfect home sanctuary.