Privacy Policy

At HomeHaven UK, we approach your privacy with the same care we apply to selecting our handcrafted boho-chic homewares. Just as each 100x150cm rug and artisanal bathroom accessory in our collection is chosen with intention, we handle your personal information with respect and transparency.

1. The Information We Collect

To create your perfect home sanctuary experience, we may collect:

• Personal Details: Name, email, and delivery address – as essential as the linen in our bedding collections
• Payment Information: Processed securely through our PCI-DSS compliant partners when you purchase those statement rugs or bistro sets
• Browsing Data: Like how you explore our Boho Soul collection, helping us curate better recommendations
• Communication Records: For when you contact us about bathroom furniture or children’s storage solutions

2. How We Use Your Information

We use your data with the same craftsmanship we apply to our handwoven baskets:

• To process orders for your selected 60x110cm rugs or bath mats
• To provide personalised service, much like our Cambridge boutique offers
• To improve our collections – from candles to cookware
• To communicate about orders, promotions, or new Boho Soul arrivals
• To prevent fraud with the same vigilance we apply to wrapping fragile bathroom accessories

3. Data Sharing & Disclosure

Like carefully placing each item in a decorative basket, we share information only when necessary:

• Payment Processors: To complete transactions for your global orders
• Shipping Partners: To deliver your handpicked bathroom furniture worldwide
• Legal Requirements: Only when absolutely required by law

We never sell your data – it’s as sacred as our artisanal design principles.

4. Data Storage & Security

We protect your information with the same dedication we apply to sourcing our products:

• 256-bit SSL encryption – like the security we’d want for our own morning bath ritual
• PCI-DSS compliance for all payment data
• Regular security audits, as thorough as our quality checks on pedestal mats
• Data retention only as long as necessary – like keeping transaction records for warranty purposes on children’s furniture

5. Your Rights

You have control over your data, just as you do when curating your home:

• Access: Request what information we hold about your orders
• Correction: Update details like your delivery address
• Deletion: Remove your account (subject to legal requirements)
• Objection: Opt-out of marketing communications
• Portability: Request your data in a usable format

Contact us at [email protected] to exercise these rights.

6. Cookies & Tracking

Our website uses cookies as thoughtfully as we select our diffusers:

• Essential Cookies: For basic functions like adding bath mats to your basket
• Analytics Cookies: To understand how customers explore our Boho Soul collection
• Marketing Cookies: To show relevant offers on items like bistro sets

You can manage preferences through your browser settings – as easily as choosing between our 100x150cm rug designs.

7. International Transfers

As we ship globally (with limited Asia exceptions), data may be transferred internationally with appropriate safeguards – as carefully as we package our fragile clocks for worldwide delivery.

8. Changes to This Policy

We may update this policy as our collections evolve, always with your privacy in mind. Significant changes will be communicated – like announcing new bathroom storage solutions.

9. Contact Us

For privacy questions, contact our Cambridge team at [email protected] or:

We’re here to help – whether you’re selecting bathroom accessories or have privacy concerns.