Welcome to HomeHaven UK’s FAQ section. We’ve compiled answers to the most common questions about our curated home treasures, delivery services, and customer care. Can’t find what you’re looking for? Our home-loving team is always happy to help at [email protected].

Product Questions

What style of products does HomeHaven UK specialise in?
We offer thoughtfully curated homewares with a focus on boho-chic aesthetics and artisanal quality. Our collection ranges from statement 150cm rugs to handcrafted bathroom accessories and everything in between – all selected to help you create your perfect sanctuary.
Do you carry products for children’s spaces?
Yes! Our Children’s Furniture collection offers specially designed pieces that combine safety with our signature boho soul aesthetic. These items may require special shipping arrangements – we’ll notify you if this applies to your order.
What materials are used in your rugs and textiles?
We source natural, high-quality materials for our rug collections (including our popular 100x150cm and 60x110cm sizes) and bedding. Each product description includes detailed material information to help you make informed choices for your home.

Ordering & Account

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favourites, and receive exclusive offers for our Boho Soul collection and other curated pieces.
Can I modify my order after placing it?
We process orders quickly to get your home treasures to you promptly. If you need to make changes, please contact us at [email protected] within 2 hours of placing your order. We’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.

Shipping & Delivery

What are my delivery options?
We offer two thoughtful delivery services:
– Standard Shipping: £12.95 worldwide via DHL/FedEx (10-15 days after dispatch)
– Free Shipping: On orders over £50 via EMS (15-25 days after dispatch)
Perfect for combining bathroom accessories with scented candles or bistro sets!
Do you ship to my country?
We ship globally, with some exceptions in Asia and remote areas. If you’re unsure, simply begin checkout – our system will alert you if we can’t deliver to your location. Large items like bathroom furniture may have additional restrictions.
How long does order processing take?
Each order is carefully hand-wrapped in our Cambridge boutique within 1-2 business days. You’ll receive tracking information as soon as your rattan baskets or linen bedding are dispatched.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date of delivery because we believe in the perfect fit for your space. Items must be unused and in original packaging. Please email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label and our sincere apologies for the inconvenience.
Can I exchange an item?
Certainly! We’re happy to exchange your item for a different size or color if available. Contact us within 15 days of receipt, and we’ll guide you through the simple process.

Special Offers

Do you offer free shipping promotions?
Yes! Orders over £50 automatically qualify for free shipping. Watch for our flash sales – even £3.50 oil burners count toward the £50 minimum when combined with other items.
How can I stay informed about new arrivals and sales?
Subscribe to our newsletter for updates on new Boho Soul collections, seasonal sales, and exclusive offers. We promise to keep our communications as thoughtfully curated as our products.

Still have questions? Our Cambridge-based team speaks your language and is ready to help at [email protected]. We’re here to ensure your HomeHaven experience is as seamless as our delivery service.